Service & Support
We stay after the sale
Your operation does not stop when a battery fails. From scheduled maintenance to emergency replacements, our field service team knows your shift schedule and works around it.
Full Lifecycle Support
Six ways we keep your fleet running
Most companies sell you a battery and send an invoice. We are built to be there for every phase, from the first assessment to the next technology transition.
Field Service
Emergency and on-site repair. We arrive with diagnostic tools, replacement parts, and the authority to fix the problem, not just diagnose it.
Preventive Maintenance
Scheduled inspections, load testing, terminal cleaning, and electrolyte checks. Documented histories that satisfy OSHA audits and simplify budgeting.
Battery Room Consulting
Design, engineering, and installation of battery-changing infrastructure to OSHA standards. Powered by our Sackett Systems partnership.
Shop Service
In-house battery and charger repair. Bring it to one of our shops for a full diagnostic and rebuild.
Rental Fleet
Batteries and chargers for short-term needs, seasonal peaks, and trial-before-buy. Maintained in-house, ready when you are.
Reconditioned Batteries
Restored batteries that extend service life at a fraction of replacement cost. The value is in the restoration.
How Field Service Works
When a battery does not start, we do
Your forklift battery failed at 6 PM on a Thursday. Your shipping dock closes at 7. You do not need a service portal. You need someone on site, with tools and parts and the authority to fix the problem.
- 1
Call 800.680.7891
You reach a real person who knows our service offerings and can triage your issue. No phone tree. No chatbot.
- 2
We dispatch
A factory-trained technician heads to your location from the nearest Motive Energy office. Ask us about guaranteed response windows on service contracts.
- 3
We diagnose and fix
Our trucks carry common replacement parts and testing equipment, with the expertise to resolve most issues on the first visit.
- 4
We document
You get a service report on what was found, what was fixed, and what to watch for next. If a battery needs replacing, we tell you honestly.
Service Contracts
Preventive maintenance that prevents surprises
Preventive maintenance programs reduce unexpected downtime and keep your battery room audit-ready. Our contracts include scheduled visits, priority emergency response, and documented maintenance histories that satisfy OSHA audits and simplify fleet budgeting.
Ask about our tiers, from quarterly check-ups to full-lifecycle management with performance tracking and replacement planning.
- Scheduled inspections Load testing, terminal cleaning, electrolyte checks
- Priority response Contracted customers move to the front of the line
- Documented histories Reports that satisfy OSHA audits
- Multi-site coordination One point of contact across every location
- Replacement planning No surprise capital expenses